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Support Desk Analyst – Preston
Vacancy Description
We have an exciting opportunity for an enthusiastic individual with a passion for IT and the ability to help and support people to join our friendly IT team. This is a developmental opportunity in a top 50 award winning professional services firm with an excellent reputation for training staff in a friendly and welcoming environment.

The successful candidate will be responsible for first line helpdesk support, troubleshooting all the common IT problems whilst maintaining and improving the IT infrastructure and helping MHA Moore and Smalley staff in getting the best out of our systems.

Full time (35 hours per week)

Location: Preston (with occasional travel to our other offices)

Salary: Competitive

Benefits: Competitive Benefits package after qualifying period (including group life assurance, private medical, Firm pension scheme, health and wellbeing initiatives and bespoke flexible benefits scheme)


As part of this role, you will be responsible for keeping staff across the firm working effectively by responding promptly to support desk calls and upgrading hardware and software. The key responsibilities of this role will be to:


  •         Provide first line IT support by telephone, e-mail, and video conferencing
  •         Prioritise, co-ordinate and allocate IT support requests
  •         Proactively monitor and fix infrastructure problems
  •         Assist with all hardware upgrades
  •         Escalate issues to 2nd/3rd line teams
  •         Basic IT administration
  •         Good decision-making skills
  •         Good problem-solving skills

To succeed in this role, you will need to have a polite telephone manner, be approachable, a team player, professional and have an aptitude for learning new IT skills. You will also be a logical problem solver and have a flexible approach to your workload.  


To be considered for this position, applicants will need to have:

  •         A good standard of education
  •         Good knowledge of PC hardware and architecture
  •         Familiarity with the Windows 10 Desktop in a networked environment
  •         Knowledge of Remote Desktops and VPN access
  •         The ability to build friendly and effective relationships internally across all departments
  •         Excellent organisation skills
  •         Good written and verbal communication skills with ability to tailor communication appropriately
  •         A full, clean valid UK driving licence (car not essential)

Microsoft Office 365 application experience and professional services experience are beneficial, but not essential.

We are looking to recruit as soon as possible and will make an appointment as soon as a suitable candidate is found.