Why choose MHA Moore and Smalley? – MHA Moore and Smalley is part of the 14th largest accountancy network in the UK and a leading independent provider of accounting, business advisory and wealth management services with offices across the Northwest.
In addition, MHA is a member of the ninth largest global accounting network Bakertilly International – with offices in 145 territories across the globe.
Working for MHA Moore and Smalley is anything but predictable, with no two days ever the same. We work with a wide range of clients from start-ups to multinational groups and household brands.
We have a clear commitment to do everything within our power to become a net zero organisation by 2030 and to build a positive climate balanced contribution thereafter.
We are also Investors in People and truly value that our employees are our greatest asset. Some of the benefits available to our staff include:
- Clear career opportunities and progression paths
- Pay progression linked to role development.
- A proactive, supportive approach and an excellent reputation for encouraging development and training opportunities for staff at every stage of their career.
- Agile working is at our core, including flexible working patterns and hybrid working. Investors in People accredited.
- A variety of rewards and benefits including pension scheme, life assurance, flexible benefits (such as options to buy/sell annual leave, cycle to work scheme and private medical cover)
- Health and wellbeing is a priority across the network
- Great social life and involvement in community and charitable initiatives
The Role
As part of this role, you will be responsible for keeping staff across the firm working effectively by responding promptly to support desk calls and upgrading hardware and software. The key responsibilities of this role will be to:
- Provide first line IT support by telephone, e-mail, and video conferencing
- Prioritise, co-ordinate and allocate IT support requests
- Proactively monitor and fix infrastructure problems
- Assist with all hardware upgrades
- Escalating issues to 2nd/3rd line teams
- Basic IT administration
- Develop IT training materials including videos
- Assist with the organisation of training sessions
- Identify training needs for staff
- Good problem-solving skills
Experience, Skills and Qualifications
To succeed in this role, you will need to have a polite telephone manner, be approachable, a team player, professional and have an aptitude for learning new IT skills. You will also be a logical problem solver and have a flexible approach to your workload.
To be considered for this position, applicants will need to have:
- A good standard of education
- Good knowledge of PC hardware and architecture
- Familiarity with the Windows 10 Desktop in a networked environment
- Knowledge of Remote Desktops and VPN access
- Microsoft Office 365 application experience is beneficial but not essential
- The ability to build friendly and effective relationships internally across all departments
- Excellent organisation skills
- Excellent written and verbal communication skills with ability to tailor communication appropriately
- The ability to identify opportunities to improve/optimise internal processes and methods
- A full, clean valid UK driving licence (car not essential)
Priority will be given to applicants with professional services experience however this is not essential.
We are looking to recruit as soon as possible and will make an appointment as soon as a suitable candidate is found.